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Frequently Asked Questions


When will doors open?

Doors will open 30 minutes prior to service starting. You will be able to arrive 45 minutes before the service begins. Please do not save seats or arrive prior to one hour before the service.

Do I have to go in the sanctuary?

No, the sanctuary will have open seating, but our services will still be online and broadcast on 104.9 FM in our parking lot. In addition, you can choose to sit outside in our courtyard or east lawn area which will have social distance seating.

Children & Youth

Where do I take my kids?

Our children’s ministry will operate as normal. A team member will be available to check your child into their class. Team members and campus maps will be available in the courtyard.

Children's Ministry Campus Map

What safety measures have been taken?

1. Stay home when appropriate

  • Train leaders to recognize any symptoms. (Fever, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, New loss of taste or smell, Sore throat, Congestion or runny nose, nausea or vomiting, Diarrhea)
  • If a child/leader is visibly sick or communicates having any symptoms, they will be sent home.
  • If a child/leader is immune-compromised, 65+, or has been exposed to someone who is sick, we will ask them to use their best judgment in joining us.

2. Modified Group Setting

  • Encourage respectful distancing
  • Discourage sharing of items that are difficult to clean or disinfect
  • Ensure adequate supplies to minimize sharing
  • Service-specific toys
  • Disinfect frequently touched surfaces between services
  • Provide physical guides/markings for lines or seating
  • Check-in lines
  • Activity station lines

3. Cleaning and Disinfection

  • Train leaders on enhanced cleaning protocols
  • Children required to sanitize hands upon arrival
  • Children required to sanitize hands before participating in certain activities (ski ball, foosball, air hockey, etc.)
  • Clean and disinfect frequently touched surfaces
  • Develop a cleaning schedule to ensure routine deep cleaning
  • Clean toys between services
  • No cleaning products near or accessible to children

What about youth ministries?

Our high school and junior high have resumed their normal meeting times during second and third services and Wednesdays in their respective rooms.


What times are the services?

The NEW service times are 8AM, 10:30AM, 1PM & 3:30PM on Sundays. Wednesday night service is at 7:00 PM. You can watch all our services at

Do I need to wear a mask?

San Bernardino County requires facemasks to be worn in public. Please follow your conscience in this matter. Facemasks are invited but not required. 

Can I bring my dog?

While we are glad that you are worshiping with us, we wish to inform you of our church wide policy regarding animals on church property.

Due to liability issues and concerns, it is the policy of Calvary Chapel Chino Hills; that only  Guide dogs / Seeing Eye® dogs will be allowed on church property. This includes any animals left in cars while attending worship services.

Effective Feb. 1, 2021


US. Department of Justice

Civil Right Division

Disability Rights Section

FAQ about Service Animals and the ADA


Are churches, temples, synagogues, mosques, and other places of worship required to allow individuals to bring their service animals into the facility?

No. Religious institutions and organizations are specifically exempt from the ADA. However, there may be State laws that apply to religious organizations.

What safety measures is the church taking?

The safety of our church members is of utmost importance. Hand sanitizing stations have been placed throughout the campus. There will be a certified cleaning company sanitizing the campus throughout the day. We ask you to stay home if you or your children have any signs of illness.

Is there a nursing mother's room available?

Nursing moms can go to the nursing mother’s room in the sanctuary. The sermon will be broadcast into that space. Capacity is limited.

Can I save seats?

Unfortunately, you are unable to save seats for anyone except your family as we need to make sure we have seats for everyone. Seating is based on a first come, first served basis.

Are food or drinks allowed in the rooms?

Only bottled water will be permitted in the main. In the other areas, water and small snacks for children will be allowed.

Can I use the bathrooms and drinking fountains?

Bathrooms will be available in the main and in the breezeways lower floors. The upper floor restrooms are designated for children and youth ministries only. During this time, our drinking fountains will have plastic cups available for use.

Can I take my strollers inside?

If you are sitting in the main, strollers will need to be parked outside the building or in the hallways.

What is the radio station?

If you are in a sensitive group that is older or immune-compromised, we will also be broadcasting a shortwave FM transmission of the service that can be tuned in at 104.9 FM from your car radio (local parking lot only). Information will be available on signage in our parking lot.

Where can I park to listen to the service?

You will be able to listen to service in your car in our church parking lot and in local parking lots such as across the street.